{"id":20571,"date":"2023-08-15T12:27:57","date_gmt":"2023-08-15T10:27:57","guid":{"rendered":"https:\/\/www.megaflex.cz\/lasery\/technical-support\/"},"modified":"2025-12-02T15:08:47","modified_gmt":"2025-12-02T13:08:47","slug":"technical-support","status":"publish","type":"page","link":"https:\/\/www.megaflex.cz\/lasery\/en\/technical-support\/","title":{"rendered":"Technical support"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20571\" class=\"elementor elementor-20571 elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26c4483 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26c4483\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3d1ff72\" data-id=\"3d1ff72\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-28b4a3d elementor-widget elementor-widget-heading\" data-id=\"28b4a3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h1 class=\"elementor-heading-title elementor-size-default\">Technical support<\/h1>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0931f7f ds-boxdesign popup-hovered elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0931f7f\" data-element_type=\"section\" id=\"remote-support\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e9a6f6a\" data-id=\"e9a6f6a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbe39b1 elementor-widget elementor-widget-image\" data-id=\"cbe39b1\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-remote-support-600-rfin3ow20jz4zg65c6iz039gsa25pdvrjjubx7z74g.png\" title=\"megaflex-remote-support\" alt=\"megaflex-remote-support\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6161eaa\" data-id=\"6161eaa\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afbc3f5 elementor-widget elementor-widget-heading\" data-id=\"afbc3f5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Remote connection - online support for your laser<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-159ce1c elementor-widget elementor-widget-text-editor\" data-id=\"159ce1c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 25-10-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>In addition to the service line, we offer fault diagnosis using a remote maintenance service. A service technician remotely connects to your PC via the Internet and can check the status of your laser software. Many problems can be solved this way in a few minutes. The prerequisite is the use of the client version of Team Viewer, which you can download from this page.<\/p><p><strong>Instructions for remote support:<\/strong><\/p><ol><li><span id=\"result_box\" lang=\"cs\">download free remote support program (see link below)<\/span><\/li><li>(optional) move the downloaded file to your desktop &#8211; you will not have to download the program again next time<\/li><li>run the program<\/li><li>our technicians will see your computer in their application and ask you for permission to connect to it<\/li><li>you can monitor the activities of the technicians on your PC during the entire connection period<\/li><\/ol>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-515b956 elementor-widget elementor-widget-shortcode\" data-id=\"515b956\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class='w3eden'><!-- WPDM Link Template: Default Template -->\n\n<div class=\"link-template-default card mb-2\">\n    <div class=\"card-body\">\n        <div class=\"media\">\n            <div class=\"mr-3 img-48\"><img decoding=\"async\" class=\"wpdm_icon\" alt=\"Icon\"   src=\"https:\/\/www.megaflex.cz\/lasery\/wp-content\/plugins\/download-manager\/assets\/file-type-icons\/exe.svg\" \/><\/div>\n            <div class=\"media-body\">\n                <h3 class=\"package-title\"><a href='https:\/\/www.megaflex.cz\/lasery\/en\/download\/megaflex-remote-support-teamviewer\/'>Megaflex remote support \u2013 TeamViewer (EN)<\/a><\/h3>\n                <div class=\"text-muted text-small\"><i class=\"fas fa-copy\"><\/i> 1 file(s) <i class=\"fas fa-hdd ml-3\"><\/i> 29.38 MB<\/div>\n            <\/div>\n            <div class=\"ml-3\">\n                <a class='wpdm-download-link download-on-click btn btn-primary ' rel='nofollow' href='#' data-downloadurl=\"https:\/\/www.megaflex.cz\/lasery\/en\/download\/megaflex-remote-support-teamviewer\/?wpdmdl=4246&refresh=69e73fec8ec351776762860\">Download<\/a>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/div>\n\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-bab1adf ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"bab1adf\" data-element_type=\"section\" id=\"phone-support\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5603608\" data-id=\"5603608\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-108fcab elementor-widget elementor-widget-image\" data-id=\"108fcab\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-phone-support-600-rfimmum66cberypnvuw6vvoc5f684hmr63cqgg6qmc.png\" title=\"megaflex-phone-support\" alt=\"megaflex-phone-support\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ff7ac1c\" data-id=\"ff7ac1c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6186572 elementor-widget elementor-widget-heading\" data-id=\"6186572\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Technical support by phone<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8193bc3 elementor-widget elementor-widget-text-editor\" data-id=\"8193bc3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><span id=\"result_box\" class=\"\" lang=\"cs\">In case of need \u2013 technical advice, a question about device settings or a defect (see paragraph <a href=\"#fault-id-ident\">Identification of defects<\/a>) \u2013 you can contact the technical support staff by:<\/span><\/p><ul><li><span id=\"result_box\" class=\"\" lang=\"cs\"> phone at: <a href=\"tel:+420284829696\">+420 284 829 696<\/a><\/span><\/li><li>email at address: <span id=\"result_box\" class=\"\" lang=\"cs\"><a href=\"mailto:laser@megaflex.cz\">laser@megaflex.cz<\/a><\/span><\/li><\/ul><p>\u00a0<\/p><p><span id=\"result_box\" class=\"\" lang=\"cs\">Qualified laser experts will help you with any questions or with the elimination of problems.<\/span><\/p><p><strong><span id=\"result_box\" class=\"\" lang=\"cs\">Before you call us, please note:<\/span><\/strong><\/p><ul><li>type of laser device<\/li><li>serial number<\/li><li>control program version<\/li><li>defect number \u2013 if it was displayed on the computer<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd43f76 ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd43f76\" data-element_type=\"section\" id=\"fault-id-ident\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55e5e6c\" data-id=\"55e5e6c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b24bd9 elementor-widget elementor-widget-image\" data-id=\"4b24bd9\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-fault-id-600-rfin5exejmc29po19xccknlvzpkdteq1s2wdlhf7ps.png\" title=\"megaflex-identifikace-zavady-laseru\" alt=\"megaflex-identifikace-zavady-laseru\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a58cf1a\" data-id=\"a58cf1a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-27811a3 elementor-widget elementor-widget-heading\" data-id=\"27811a3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fault identification<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1644051 elementor-widget elementor-widget-text-editor\" data-id=\"1644051\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>Laser devices are equipped with a fault identification system. If the device stops unexpectedly, the device notifies visually and acoustically of the emergency state.<\/p><p>In the case of Trotec lasers, the internal diagnostics system detects the fault and sends the information to the computer.<\/p><p>An error message window appears in the JobControl program. It contains the error number, a brief description of the error (in English) and advice for next steps.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c263efa ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c263efa\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3b48e47e\" data-id=\"3b48e47e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9a1ddb4 elementor-widget elementor-widget-image\" data-id=\"9a1ddb4\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-jsme-tu-600-rfiyx7ftvkh2sk33mm1y97ohsqqz8o5cdnmdzn28cw.png\" title=\"megaflex-jsme-tu-pro-vas\" alt=\"megaflex-jsme-tu-pro-vas\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0ab5bf8\" data-id=\"0ab5bf8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18c66d32 elementor-widget elementor-widget-heading\" data-id=\"18c66d32\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We are here for You<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-66113f4a elementor-widget elementor-widget-text-editor\" data-id=\"66113f4a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>The experienced team of Megaflex technicians provides installation, warranty and post-warranty repairs, maintenance and modernization of laser engraving, cutting equipment and industrial lasers.<\/p><p>Many years of experience, training at the manufacturer and mutual transfer of experience are a guarantee of 100% quality of the services provided.<\/p><p><strong>An obvious part of our services is:<\/strong><\/p><ul><li><a href=\"#phone-support\">technical support by phone or email<\/a><\/li><li><a href=\"#remote-support\">remote management of the laser by connecting computers via the internet<\/a><\/li><li>start of any repairs within 48 hours of reporting the fault<br \/>(within 24 hours after concluding the <a href=\"#premium-contract\">PREMIUM 24 Service Contract<\/a>)<\/li><\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d7de989 ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d7de989\" data-element_type=\"section\" id=\"premium-contract\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0eb88ad\" data-id=\"0eb88ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4db5ff0 elementor-widget elementor-widget-image\" data-id=\"4db5ff0\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-servisni-smlouva-600-rfji4fz4dg4ci83shuypxtkqu7u33hx30uxi5reamc.png\" title=\"megaflex-servisni-smlouva\" alt=\"megaflex-servisni-smlouva\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-734965a\" data-id=\"734965a\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69d1e2d elementor-widget elementor-widget-heading\" data-id=\"69d1e2d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PREMIUM and PREMIUM 24 Service Contract<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4c97204 elementor-widget elementor-widget-text-editor\" data-id=\"4c97204\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>By concluding a <strong>PREMIUM Service Agreement<\/strong>, you ensure regular inspection of your laser system and thus ensure its 100% functionality. At the same time, you will also reduce the risk of a breakdown, which could mean stopping production at the most inopportune moment.\u00a0<\/p><p><span style=\"font-weight: bold;\">PREMIUM<\/span>\u00a0<span style=\"font-weight: bold; font-size: 1rem;\">Service\u00a0<\/span><span style=\"font-size: 1rem;\">&#8211; <\/span><span style=\"font-size: 1rem;\">highly recommended to all post-warranty laser owners. In the event of a breakdown, we guarantee the\u00a0<\/span><b style=\"font-size: 1rem;\"><span style=\"font-size: 1rem;\">start of a service intervention<\/span><span style=\"font-size: 1rem;\">\u00a0<\/span><span style=\"font-size: 1rem;\">within 48 hours\u00a0<\/span><\/b><span style=\"font-size: 1rem;\">of reporting to Megaflex.\u00a0<\/span><span style=\"font-size: 1rem;\">The annual subscription is in the range of 5,000 \u2013 9,000 CZK without VAT per calendar year (depending on the type and equipment of the laser system and the location of your company).<\/span><\/p><p><strong>PREMIUM 24<\/strong>\u00a0<span style=\"font-weight: bolder; font-size: 1rem;\">Service<\/span><span style=\"font-weight: bolder; font-size: 1rem;\">\u00a0<\/span><span style=\"font-size: 1rem;\">&#8211; with this service contract you can ensure the <\/span><b style=\"font-size: 1rem;\">start of a service intervention within 24 hours<\/b><span style=\"font-size: 1rem;\"> of reporting to Megaflex. The annual subscription is approximately twice the price of a standard service contract.<\/span><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca366f7 elementor-widget elementor-widget-text-editor\" data-id=\"ca366f7\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>The PREMIUM \/ PREMIUM 24 Service includes:<\/strong><b><\/b><\/p><ul><li><strong>we provide the service in the Czech Republic and Slovakia<\/strong><\/li><li>regular preventive service once a year for a flat rate<\/li><li>cleaning of normally inaccessible parts of the laser and suction<\/li><li>inspection and possible replacement of worn parts (bearings, belts, optics)<\/li><li>precise laser adjustment<\/li><li>optics adjustment<\/li><li>checking and adjusting mechanics<\/li><li>laser source performance control<\/li><li>engraving quality settings<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><p><strong>And as a bonus:<\/strong><\/p><ul><li><strong>a one-year warranty<\/strong> on the function of the laser<br \/>(the year-round warranty means that if any further technician intervention is required during the year, you will have it <b>FREE<\/b> of charge, you will only pay for the necessary spare parts)<\/li><li><strong>you will save<\/strong> on the cost of a technician coming to you, and overall costs will be reduced thanks to the ability to properly plan the service<\/li><li><strong>prevention<\/strong> is the best protection against unwanted disorders &#8211; and it\u2019s also the cheapest<\/li><\/ul><p><strong>\u00a0<\/strong><\/p><p><strong>Order the PREMIUM service by e-mail at\u00a0<a href=\"mailto:laser@megaflex.cz\">laser@megaflex.cz<\/a>.<\/strong><\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5251363 ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5251363\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-97c1e6f\" data-id=\"97c1e6f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec84251 elementor-widget elementor-widget-image\" data-id=\"ec84251\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/2025\/12\/megaflex-zapujceni-nahradniho-systemu-600-300x300.png\" class=\"attachment-medium size-medium wp-image-24867\" alt=\"\" srcset=\"https:\/\/www.megaflex.cz\/lasery\/files\/2025\/12\/megaflex-zapujceni-nahradniho-systemu-600-300x300.png 300w, https:\/\/www.megaflex.cz\/lasery\/files\/2025\/12\/megaflex-zapujceni-nahradniho-systemu-600-150x150.png 150w, https:\/\/www.megaflex.cz\/lasery\/files\/2025\/12\/megaflex-zapujceni-nahradniho-systemu-600.png 600w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-d914028\" data-id=\"d914028\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-752f4fe elementor-widget elementor-widget-heading\" data-id=\"752f4fe\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Borrowing a replacement system<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5753d93 elementor-widget elementor-widget-text-editor\" data-id=\"5753d93\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>If the defect is so serious that our technicians are unable to remove it within the usual time frame, we can lend you a complete replacement system until the defect is removed so that you can continue to work.<\/p>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b9454f ds-boxdesign elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8b9454f\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a86bf3d\" data-id=\"a86bf3d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d9d7003 elementor-widget elementor-widget-image\" data-id=\"d9d7003\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.megaflex.cz\/lasery\/files\/elementor\/thumbs\/megaflex-nahradni-dily-600-1-rfjiy8gydhiaoar2bs4gerii46w2q9kyiezxnrzhe8.png\" title=\"megaflex-nahradni-dily\" alt=\"megaflex-nahradni-dily\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-0b045ad\" data-id=\"0b045ad\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19eeb8f elementor-widget elementor-widget-heading\" data-id=\"19eeb8f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Spare parts<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a46dc66 elementor-widget elementor-widget-text-editor\" data-id=\"a46dc66\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p>We keep a permanent stock of the most important spare parts for lasers.<\/p><p>This guarantees short delivery times, so we can respond promptly if necessary.\u00a0<\/p><p>The exception is spare laser sources, which we only order if needed due to the warranty. Nevertheless, their delivery time is very short.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Technical support Remote connection &#8211; online support for your laser In addition to the service line, we offer fault diagnosis using a remote maintenance service. A service technician remotely connects to your PC via the Internet and can check the status of your laser software. Many problems can be solved this way in a few [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"_lmt_disableupdate":"","_lmt_disable":"","footnotes":""},"acf":[],"_links":{"self":[{"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/pages\/20571"}],"collection":[{"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/comments?post=20571"}],"version-history":[{"count":28,"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/pages\/20571\/revisions"}],"predecessor-version":[{"id":24958,"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/pages\/20571\/revisions\/24958"}],"wp:attachment":[{"href":"https:\/\/www.megaflex.cz\/lasery\/en\/wp-json\/wp\/v2\/media?parent=20571"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}